NetSimplicity Support

From Documentation and Online Help to Our Knowledgeable Support Staff, We're Here to Help

As part of NetSimplicity's overall commitment to being customer-centric, we offer technical support to all of our customers. From our extensive Online Help system to comprehensive Knowledge Base articles to knowledgeable and friendly support staff, customers can get the help they need to maximize the benefits from NetSimplicity products.

Support Center

Customers can log in to the Support Center to access our extensive Online Help system, FAQs and Knowledge Base with Support articles.
(If you do not have a login ID and password, please contact Support at 866-481-3444 or support@netsimplicity.com)
Log in to the Support Center

Contact Technical Support

Before contacting us, please review our Support Guidelines

Customers with Current Maintenance & Support
Hours: Monday - Friday, 8 a.m. - 7 p.m. (Central)
Phone: 866-481-3444 (toll-free US/Canada) or 571-730-5309
Fax: 604-448-1975
Email: support@netsimplicity.com

Customers without Current Maintenance & Support
Customers with expired Maintenance & Support contracts can still receive technical support by using our Pay-Per-Incident support feature.
Begin Pay-Per-Incident Support