NetSimplicity offers a full range of service and support options to help ensure your scheduling process is optimized and your organization starts experiencing benefits from Visual Asset Manager immediately. These include setup, training, and support and maintenance. You can take advantage of the standard remote service packages described below, or you can have a custom on-site package designed specifically for your unique needs by contacting our sales team.
Setup Services
NetSimplicity offers remote Installation Walkthrough services to simplify setup of more extensive sites, user groups and/or user interface customizations. We will provide consultation and assistance to system administrators in the installation and initial configuration Visual Asset Manager on your chosen server via audio and Web conference.
Training
NetSimplicity provides a remote training option for Visual Asset Manager, provided by Web and audio conference by a NetSimplicity training representative. This session provides up to three hours of training time, sufficient time to cover the agenda and provide a question and answer period at the end.
- System Administrator Training
This session is designed for system administrators who will be deploying and administering the application within your organization. Our trainer will provide an overview of the application for the “user” perspective, and will then explain the details of all administrative options available within the application. - Getting Started with Asset Management
Ideal for organizations that are new to asset management or for projects are reasonably small in scope. Ensure you have a successful asset management project in a short period of time. NetSimplicity provides remote Installation Walkthrough service above, plus helps to properly configure VAM for your unique business needs, and provides mentoring and training via Web conference. - Operational Plan: provides the development and implementation of an Operational Plan that details how assets will be identified, the physical environment, the optimal category structure, selection of asset types, and how to create a standardized classification and labeling structure.
- Assistance to configure bar code scanners for VAM (up to four hours).
- User and administrator training on VAM (up to four hours each).
- Assistance with importing data into VAM (up to four hours).
- Advanced Asset Management Training
For larger projects that span multiple sites and/or require extensive in-field asset inventory. NetSimplicity helps to properly configure VAM for your unique business needs, provides mentoring and training via Web conferencing.- Operational Plan: provides the development and implementation of an Operational Plan that details how assets will be identified, the physical environment, the optimal category structure, selection of asset types and how to create a standardized classification and labeling structure.
- Assistance to configure bar code scanners for VAM (up to five hours).
- User and administrator training on all aspects of VAM (up to four hours each).
- Assistance with importing data into VAM (up to 10 hours).
- Additional services
Services available on a time and materials basis include: - Customization of forms and fields.
- Custom reports.
Support and Maintenance Plan
NetSimplicity’s comprehensive Support and Maintenance plan provides unlimited technical support and free software updates. With this plan, your organization will have full access to unlimited telephone, email and Web conference help from our technical support specialists. You will also have access to NetSimplicity's private Customer Extranet, within which you will find extensive knowledge base articles, helpful FAQs and Tips & Tricks. In addition, you will have the opportunity to participate in product enhancement feedback programs.
