NetSimplicity offers a full range of service and support options to help ensure your scheduling process is optimized and your organization starts experiencing benefits from Mobile Workforce Manager immediately. These include setup, training, and support and maintenance.
You can purchase standard service packages to get up and running quickly, or have custom on-site service designed to meet your specific needs by contacting our Sales team at 866-248-0480.
Setup Services
Mobile Workforce Manager Pro and Enterprise customers may select the following services to simplify setup of more extensive sites, user groups and user interface customizations:
- Floor Plan Setup
We will provide consultation and assistance to system administrators in the installation and initial configuration of your location floor plans. (Up to 4 hours) - Phone System Integration Setup
We will provide assistance in developing the deployment of the program on your VoIP phone system. Other phone systems are available upon evaluation.
Training
NetSimplicity provides several options for training courses for Mobile Workforce Manager. Each session is provided by Web and audio conference by a NetSimplicity training representative and may be attended by any number of participants. Each session provides up to 4 hours of training time, sufficient time to cover the agenda and provide a question and answer period at the end. Customers may select one or both sessions to meet their needs:
- Remote End User Training
This session is designed for end users of Mobile Workforce Manager who will be using the application regularly for their flexible working needs. Our trainer will explain the application interface, the reservation process, and some of the built-in features available to aid in the day-to-day use of the software. These features would include utilizing built-in filters and search forms. (Up to 4 hours) - Remote System Administrator Training
This session is designed for system administrators who will be deploying and administering the application within your organization. Our trainer will provide an overview of the application for the “user” perspective, and will then explain the details of all administrative options available within the application. (Up to 4 hours) - Remote Installation Walkthrough
This session is designed for the system administrators that will be installing the application on their server environment. Our trainer will cover appropriate settings and interfaces that will be needed. (Up to 4 hours) - On-Site Installation and Training
We will provide on-site consultation and assistance to system administrators in the installation and initial configuration Mobile Workforce Manager on your chosen server. (Up to 4 hours)
Support and Maintenance Plan
NetSimplicity’s comprehensive Support and Maintenance plan provides unlimited technical support and free software updates. With this plan, your organization will have full access to unlimited telephone, email and Web conference help from our technical support specialists. You will also have access to NetSimplicity’s private Customer Extranet, within which you will find extensive knowledge base articles, helpful FAQs and Tips & Tricks. In addition, you will have the opportunity to participate in product enhancement feedback programs.