Client Profile
Kilpatrick Stockton LLP is a full-service, international law firm in eight offices across the Southeast and Mid-Atlantic United States and in Europe.
For over a century, Kilpatrick Stockton has provided trusted counsel and forward-thinking legal solutions to clients throughout many industries – and throughout the world.
The Situation
Kilpatrick Stockton has a tradition of innovation that drives its success. Yet like most law firms, its processes for planning and executing meetings was anything but innovative.
An assessment by the KS information technology team identified a number of problems challenging its firm-wide commitment to excellence in serving its clients and empowering and energizing its personnel:
- Meetings had to be booked through a central receptionist, delaying response to 7x24 partner and customer requests, and causing an unnecessary administrative burden.
- Rooms, catering, IT and other services each had to be booked separately, increasing the work effort, and increasing the likelihood of scheduling error and embarrassment in front of a client.
- Different locations within the firm used different processes and tools, making it unnecessarily complicated to schedule multi-site meetings such as audio or video conferences.
The Solution
Beginning with a local deployment in its Atlanta office, Kilpatrick, Stockton has now rolled out Meeting Room Manager (MRM) to all of its five US and two European locations.
The firm’s 1200 personnel now use MRM to make their own reservations. Users book rooms, invite attendees, and book catering, IT, and other services all at once. The system is available 7x24 through any web browser. MRM notifies the appropriate support organizations when their assistance is needed, and provides reports to enable management oversight of the meeting environment.
Results
Meeting Room Manager has helped Kilpatrick Stockton innovate its meeting management processes to better meet its commitment to excellence in serving its clients and empowering and energizing its personnel:
- Users are empowered to book their meetings themselves, without delay, at any hour and from any web browser, to rapidly respond to partner and customer requests.
- The mundane aspects of administering meeting rooms and services are automated, enabling receptionists and support organizations to provide high-quality service more efficiently.
- Rooms, catering, IT and other services are now booked in unison, via a single process, across the entire organization, reducing complexity and eliminating scheduling errors